Frequently asked Questions

Immuno-compromised people protect themselves like vulnerable people. Only people for whom the attending physician has already prescribed specific protective measures (such as wearing a mask in a hospital) should continue to follow these prescriptions.

If you absolutely have to go out, observe the following recommendations:

  • go shopping outside of peak hours, if possible,
  • avoid places where it is not possible to keep a security distance of at least 4 metres;
  • avoid public transport;

If you need to exert an economic activity, contact your physician by teleconsultation. In this way, you will be able to clarify whether you can continue your economic activity.

Protect yourself from coronavirus in the same way you'd do for the flu.

Observe the 6 protective measures and avoid poorly ventilated areas with many people.

Individuals are considered vulnerable if they are over 65 years of age or if they are already suffering from one of the conditions mentioned hereafter. Those conditions are:

  • Diabetes
  • Cardiovascular diseases
  • Chronic diseases of the respiratory tract
  • Cancer
  • An immune deficiency due to a condition or therapy

The same precautions should be taken as for any other respiratory infection.

  1. Most importantly: wash your hands regularly and properly.
  2. Do you cough or sneeze? Do it in a tissue or in the crease of the elbow. Throw the tissue in a bin with a lid.
  3. Avoid shaking hands or kissing.
  4. Avoid close contact with sick people (keep a distance of at least 4 meters).
  5. Stay home if possible.
  6. Avoid touching your face with your hands as much as possible.

The current crisis can be particularly worrying for people. Fear and anxiety can sometimes be overwhelming, especially in cases of social isolation.

  • Choose reliable sources of information such as the government website www.health.go.ugand limit the amount of time you consume online media (check these media 1-2 times a day).
  • Be aware of your anxiety. Observe when you feel anxious and try to understand why. Focus on the here and now, don't brood over uncertainties.
  • Stay close to your usual routine.
  • Talk to calm people.
  • If you feel that your anxiety is becoming more and more pervasive, you can call toll free. e.g. 0800-100-066

In order to ensure the proper functioning of the Medical centres, please only visit the Medical centres as directed by your treating physician.

Each Medical centre provides a rapid care circuit for patients according to the following organisation: reception and triage - medical consultation - sampling.

Options for setting up a similar medical structure in the East of the country are being analysed.

General physicians' practices will limit themselves to treating the most severe and/or urgent medical conditions.

Your physician is obliged to refer you towards the best possible care for you. If your physician is unavailable, he has to redirect you to another physician who provides continuity of care for his patients.

If you are showing acute respiratory infection symptoms, your physician will direct you to one of the diagnostic centres at the Medical centres.

There is no specific treatment at this time, although research is ongoing.  The treatment is therefore mainly symptomatic, i.e. it is similar to the treatment for a cough, respiratory problems or high temperature.

There is currently no scientific evidence linking ibuprofen to the aggravation of COVID-19 infection.

Generally speaking, if you have a fever, it is recommended to rely on paracetamol. However, if you are currently undergoing an ibuprofen treatment, especially for a chronic illness, do not cease the treatment without prior consultation of your physician.

At this stage, there is no vaccine yet. Research is ongoing.

At this time, there is no evidence that pets such as dogs or cats can be infected with the new coronavirus.

However, it is always a good idea to wash your hands with soap and water after contact with pets. This protects you against a variety of common bacteria such as E.coli  and Salmonella that can pass from pets to humans.

According to the World Health Organization, the subsequent predominant route of transmission is human-to-human.

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