Update on the COVID-19 Outbreak in Uganda

Wednesday, March 25, 2020

Kampala - 25th March 2020, the Ministry of health has received several concerns from the general public about the challenges with our call center. Following the declaration of the COVID-19 outbreak in Uganda, Our toll free lines have been heavily congested and most callers are not able to get quick assistance.

We acknowledge this concern and working with our partners; MTN, Airtel, Communication for Development Foundation Uganda (CDFU), Mariestopes and NITA-U, We have increased the capacity of our call center to handle more calls at the same time effective this evening, today. The number of call center agents have been increased from 20 to 100 and will continue to work in shifts for 24 hours every day. We would like to reiterate that the public is encouraged to call the Ministry of health on 0800-100-066, 0800-203-033 or 0800-303-033 to enable our surveillance teams assist you.

Following our appeal to all individuals who travelled from Dubai in the past 2 weeks, a total of 574 individuals ave been listed countrywide. The ministry is in possession of all the passenger details from the respective airlines. We have so far screened 60 travelers at Mulago National Specialized Hospital. We further direct all persons who travelled from Dubai in the past 2 weeks to come to ward 2A at Mulago National Specialized Hospital ( New Mulago) for assessment.